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  "text": "Where we left off, shopkeeper Claude (named “Claudius”) was losing money, having weird hallucinations, and giving away heavy discounts with minimal persuasion.\n\nHere’s what happened in phase two: https://t.co/PvGerLlP0F https://t.co/pKKcciqEwy",
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        "ext_alt_text": "Various changes to the setup of Project Vend seem to have stabilized and, eventually, improved its business performance. CRM = Claudius given access to Customer Relationship Management software; SF2 = second vending machine in San Francisco; NYC = vending machine opened in New York City; LON = vending machine opened in London. Note that although we refer to “phase two,” which largely coincides with the introduction of the CEO and the other changes we discuss in this article, there is not a completely clean demarcation between phases; we continued to iterate on the architecture throughout.",
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