@SabineVdL
Most insurers think they’re getting ready for AI. They’re not. They’re preparing for a version of AI that improves yesterday’s operating model, not one that reshapes tomorrow’s business. That’s the mistake. The real shift in insurance is not about layering AI onto existing workflows. It’s about redesigning the firm around autonomous decision-making. Around a new operating model. Around what we call becoming a Frontier Firm. After two years of research across global insurance markets, one thing is clear: the leaders are not pulling ahead because they bought more tools. They’re pulling ahead because they are making five strategic shifts that change how the business operates, decides, and scales. This is not a technology conversation. It is a leadership conversation. In less than three weeks, I’ll be at @SASsoftware Innovate in Grapevine, Texas, co-leading a Frontier Firms Roundtable with @FJManchester. We’re bringing together 20 senior insurance leaders to tackle a question the industry can no longer afford to dodge: what does it actually take to move beyond AI hype and build an insurer designed to lead in the age of autonomous decision-making? We’ll unpack: 📍 What the five dimensions of a Frontier Firm actually are 📍 How leading insurers are separating themselves globally 📍 Why so many AI strategies in insurance are focused on the wrong problem Because the real question is not whether agentic AI will reshape insurance. It will. The real question is which firms will redesign themselves to lead that transformation, and which will still be explaining their pilot strategy in 2028. I’ll be sharing insights along the way. Join us in Grapevine, Texas, for the discussion: https://t.co/xknvEzGZ0e What is the one question about AI in insurance you wish someone would finally answer?
